TEL : 019-2618058

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CIMB Bank

FAQ
Payment

  • How to pay ?
  • Can we COD or Meet Somewhere to buy ?
  • I am a foreigner (outside malaysia), how do i pay ?
  • Will I receive my order after paying you ? Can I trust this webstore ?

    Shipping

  • How much is shipping fee?
  • When will you send my orders?
  • What are the shipping options?

    Warranty & return :



    Others

  • Where is your shop that I can view and test the products ?
  • Phone Orders
  • How can I ensure to receive the item after making payment?
  • Do you still have questions?
  • Why no one pickup the number 019-2618058 ?

    Q: How to pay ?
    A:
    We accept Internet Banking , Fund Transfer , Cash Deposit and Cheque Deposit.



    Q: Can we COD or Meet Somewhere to buy ?
    A:
    Sorry, we are operating as a Internet Shopping model, we don't have intention to go backward for COD and meet somewhere trade.


    Q: I am a foreigner (outside malaysia), how do i pay ?
    A:
    Sorry, Our Delivery Only Malaysia.


    Q: Will I receive my order after paying you ? Can I trust this webstore ?
    A:
    We always advise shoppers to take time to browse our website before making decision. Besides, we are also running as a Malaysia registered company binded with Malaysia laws.


    Q: How much is shipping fee?
    A:
    • West Malaysia - We will charge RM 8.00 and free of charge when your order value above RM 200.00
    • East Malaysia - We will charge RM 12.00 and free of charge when your order value above RM 250.00



    Q: When will you send my orders?
    A:
    Normally we will send your orders within 2 working days start from the next day of your payment.


    Q: What are the shipping options?
    A:
    We normally use Pos Laju because it's the cheapest but we also use a few others private couriers
    ( Sure-Reach, Sky Net, GD Express ).


    Warranty & return :


    A:
    All products, once sold are non-returnable.

    All faulty products must be reported within 24 hours upon acceptance of delivery. We will arrange for an exchange of products through email within 7 days of reporting. All faulty products have to be returned to in their original packaging.

    All returned products must be accompanied with the order statement and receipts with the date of purchase and serial number clearly printed on it for verification. Enclosed warranty card if any needs to be submitted with the returned product. All manuals and accessories that come with the product must be included and returned back to us in their original packaging .Please also give a brief description of the problem of the return product.

    www.lama2u.com reserved the rights to make adjustment to any published price of any products due to input error, product discontinuation, stock clearance, under instruction of manufacturers and distributors, errors in advertising.


    Q: Where is your shop that I can view and test the products ?
    A:
    www.lama2u.com is presently an pure Internet retailer without a physical store. ( But You can buy at our reseller Shop, Please check our Shop List Page )


    Q: Phone Orders
    A:
    You can also place your order by sms us at 019-2618058.For sms , please send brief sms : ( name ) want to buy (no of units) ( item name ) ( location : Peninsular, Sarawak, Sabah) ( payment: Maybank, CIMB, Public Bank ). We will reply you with sms for total amount and bank account. Once you have made payment, please ,Immediately sms again : ( name ) paid ( amoun t) Your Name and Delivery Address ).
    *You also can place your order by: Whatsaap and Wechat.


    Q: How can I ensure to receive the item after making payment?
    A:
    www.lama2u.com is registered with Malaysian Network Information Centre (MYNIC). All transaction is protected by Malaysia business law.


    Q: Do you still have questions?
    A:
    If you still didn't find the answer you were looking for, you can email us at admin@lama2u.com


    Q: Why no one pickup the number 019-2618058 ?
    A:
    Please call us Monday to Sunday, 10.00am to 11.00pm. If you have internet access, we still prefer you email to us of your questions, because we might be short of manpower to answer calls.


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